Weezie is a high end direct to consumer towel company redefining what luxury looks like today. Since our October 2018 launch we have been featured in Vogue, Wall Street Journal, Fast Company, Bustle, Architectural Digest, Garden & Gun, Southern Living, House Beautiful and more.
Performance Marketing Manager — Atlanta, GA
Weezie is looking for a performance marketing manager to own paid marketing strategy. You’ll be responsible for overseeing performance across a variety of channels, working with cross functional teams to support growth, and setting and managing budget allocation. You’re a results-oriented marketer with demonstrated experience managing an internal team and/or paid advertising agencies. You are highly analytical and count A/B testing, optimizing customer acquisition costs, and analyzing campaign performance among your core competencies. Most importantly, you are eager to roll up your sleeves to find new opportunities and efficiencies in a fast-moving and growing company. This position will report to the CEO.
What you’ll do:
- Drive and execute strategy for all direct revenue-driving channels including: paid social, paid search, email, direct mail, podcasts, affiliates, native, and display.
- Manage overall digital marketing budget and, in partnership with digital agency, understand spend effectiveness and optimizations.
- Define and analyze customer cohorts and insights to improve holistic growth strategy.
- Work cross-functionally to own testing pipeline and strategy, both internally with our Creative team to produce assets and with outside partners on testing new channels.
- Define and own performance benchmarks and establish analytics and reporting for these KPIs.
- Responsible for optimizing and maintaining SEO.
Who you are:
- You have a Bachelor’s Degree and 5+ years of related experience
- You have a strong background in analytics and reporting.
- You have startup experience managing significant annual growth and testing, building and scaling different acquisition channels
- You have experience analyzing data in SQL (or are eager to learn)
- Highly skilled in marketing platforms, Google Analytics, and MS Office/ Excel
- A strategic thinker with the ability to see the big picture while knowing how to execute it tactically
- You have a proven ability to prioritize multiple projects and tasks, adapt to changing needs and tackle new challenges daily
- You have budget management and/ or P&L experience
- You have excellent time management, prioritization and communication skills
- Thrive in a fast-paced environment and are comfortable working both autonomously and collaboratively
- Not afraid to roll up your sleeves and have a “no task too small” attitude
What you can expect:
- Competitive compensation commensurate with experience
- Benefits - Medical, Dental, Vision
- Flexible vacation policy
- Generous employee discount
Interested?
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Email resume and cover letter to jobs@weezietowels.com with subject line “Performance Marketing Manager.”
Customer Experience Manager — Atlanta, GA
Weezie is looking for an empathetic problem solver to help us provide a best-in-class experience to our customers. As the most senior hire on our Customer Experience team, you will be instrumental in bringing the Weezie brand to life by communicating directly with customers to solve real-time issues, answer questions & respond to user feedback. Our goal is to provide our customers with an impeccable experience, exceeding all expectations every time people are in touch with us. Your job is to ensure this is the case by always putting the customer first, and making customer service a revenue generating activity. We’re looking for someone who has a passion for customer experience and is excited to lead one of the most important teams at the company. You will be an early hire at a quickly growing company, so you should thrive in a fast-paced environment, have a can-do attitude, and be comfortable working both autonomously and collaboratively.
What you'll do:
- Provide an exemplary customer experience by acting as the voice of Weezie to customers and other external stakeholders through email, live chat, phone, text, etc.
- Master our customer service system in order to efficiently, effectively & consistently deliver exceptional service while meeting quality & productivity goals
- Create and execute a strategic customer insights strategy inclusive of surveys, focus groups and interviews
- Think creatively and proactively about ways in which we can optimize each customer’s experience & go above and beyond to delight our customers
- Work cross functionally to share feedback and solve problems across areas such as technology, marketing, operations, & product development
- Act as the internal voice of the Weezie customer by flagging relevant technical, operational, or product issues as they arise
- Work to foster strong and loyal relationships with VIPs and returning customers
- Build and manage a team of customer experience associates
Who you are:
- You have a Bachelor’s Degree and 2-4 years of prior customer service experience, preferably at an e-commerce or lifestyle brand
- Highly empathetic and effective communicator who understands the customer’s perspective and can adapt communication accordingly
- Analytical, and can report all key insights to the appropriate parties in a timely manner
- Positive, enthusiastic, kind, sincere, patient & adaptable
- Organized, self-motivated, & a strategic problem solver
- Never satisfied with the status quo, always thinking "how can we do this better?"
- Flexible, versatile, & willing to do whatever it takes to get the job done
- You have excellent written, verbal, & listening skills
- You possess strong decision making skills, and are capable of using discretion to determine when issues require escalation, or making tough judgement calls when needed
- Self-managed and resourceful with a ‘no task is too small’ attitude
- Willing to work evenings, holidays, and weekends, as required
What you can expect:
- Competitive compensation commensurate with experience
- Benefits - Medical, Dental, Vision
- Flexible vacation policy
- Generous employee discount
Interested?
Demand & Supply Planner — Atlanta, GA
Weezie is looking for an analytical and strategic Demand & Supply Planner who will be responsible for demand forecasting, executing purchase orders, and managing our supply chain. You’ll work cross-functionally, collaborating with the production facility, 3rd party logistics provider, freight providers, product development and finance teams, and more. You will be responsible for maintaining optimal inventory levels and creating and executing purchasing plans based on current and forecasted demand. This role requires an obsession for detail, a passion for process and an analytical mindset. You will be an early hire at a quickly growing company, so you should thrive in a fast-paced environment, have a can-do attitude, and be comfortable with some level of uncertainty. This position will report to the CEO.
What you'll do:
- Develop and manage accurate forecast models for all physical products (existing and new) inclusive of packaging and embroidery supplies while taking into consideration seasonality, promotions, etc.
- Utilize demand forecasts to protect and manage against stockouts, taking into consideration different fulfillment locations, lead times, shipping times, etc.
- Place all purchase orders with factories
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Receive freight quotes and book shipments of goods, determining which products need to be air shipped versus ocean shipped and optimizing for both cost and efficiency at all times
- Work cross-functionally with finance, product, production and logistics to understand and communicate the impacts of changes to demand and supply assumptions when needed
- Communicate demand forecasts, inventory levels and other KPIs to management on a weekly basis
- Model and communicate supply/purchasing plan scenarios against various demand plan scenarios to ensure we are always prepared
- Address any demand-related issues in a timely manner by effectively communicating with the appropriate internal parties to ensure as minimal negative consumer impact as possible
Who you are:
- You have a Bachelor’s degree in business, supply chain or other relevant field and 3-5 years experience in a demand planning or supply chain role
- You have a solid understanding of inventory management practices and procedures
- You have strong analytical, mathematical and statistical knowledge
- You are a strategic problem solver, and are comfortable making tough judgement calls when historical data is limited
- You have excellent written and verbal communication skills
- You thrive in a fast paced environment with a “no task is too small” attitude
- Organized, self-motivated, & great multitasker
- Never satisfied with the status quo, always thinking "how can we do this better?"
What you should expect:
- Competitive compensation commensurate with experience
- Benefits - Medical, Dental, Vision
- Flexible vacation policy
- Generous employee discount
Interested?
Social Media & Community Manager — Atlanta, GA or Savannah, GA
Weezie is looking for a Social Media & Community Manager to manage and execute our content calendar across multiple social media platforms, while simultaneously managing each community. You’ll be fundamental in building the Weezie brand through creating a best-in-class organic social media presence. You will be an early hire at a quickly growing company, so you should thrive in a fast-paced environment, have a can-do attitude, and be comfortable with some level of uncertainty. This position will report to the Creative Director.
What you’ll do:
- Work collaboratively with our Marketing team to develop, manage and execute our social media strategy to drive community engagement and followership across multiple platforms including Instagram, Facebook, Twitter, Pinterest and more
- Manage the content calendar across all social channels, while taking into consideration other marketing efforts such as PR, Partnerships, Email, Blog, etc
- Create and maintain a regular publishing schedule, leveraging the right tools to manage content
- Collaborate with our Creative Director to maintain Weezie’s brand tone, voice, and visual identity across all content
- Publicly communicate with our community across multiple social channels in a timely and empathetic manner
- Implement appropriate tools to develop and compile weekly reporting including actionable insights and KPIs across multiple platforms
- Closely monitor trends in social media tools, applications, channels, design and strategy through online education and establishing relationships with other Social Media Managers
Who you are:
- You have a Bachelor’s Degree and 1-3 years working in content creation or social media marketing. Start-up, e-commerce or lifestyle brand experience is a major plus
- A utility player, and equally as analytical as you are creative: you have ideas, but can also collaborate with our Creative Director to make their ideas happen, and most importantly measure their impact
- You have a proven ability to manage, grow and optimize social media presence on multiple channels such as Instagram, Facebook and Pinterest
- Highly empathetic and patient communicator who understands the customer’s perspective and can adapt communication accordingly
- A great problem solver; you can identify potentially negative situations and apply conflict resolution principles to mitigate customer issues as needed
- Eager to take on new challenges, implement new approaches, grow, test, and learn; social media best practices are constantly evolving and it will be your job to keep Weezie ahead of the curve
- An excellent communicator - written, verbal and listening
- Never satisfied with the status quo, always thinking "how can we do this better?"
- Flexible, versatile, & willing to do whatever it takes to get the job done
- Extremely organized, have excellent prioritization skills, and are a natural self-starter
- Willing to work evenings, holidays, and weekends, as required
What you should expect:
- Competitive compensation commensurate with experience
- Benefits - Medical, Dental, Vision
- Flexible vacation policy
- Generous employee discount
Interested?
Digital Product Manager — Atlanta, GA
Weezie is seeking a strategic and data-driven Digital Product Manager. In this role, you will own our technology roadmap, prioritizing critical builds and enhancements. You will be responsible for planning, testing, execution and QA of all changes to our online consumer experience and backend business systems, including our website, third party integrations, and internal tools. The right candidate is thoughtful, customer obsessed and focused on building and executing digital products that create seamless online experiences for users while aligning with business priorities. You will be an early hire at a quickly growing company, so you should thrive in a fast-paced environment, have a can-do attitude, and be comfortable working both autonomously and collaboratively. This position will report to the CEO.
What you'll do:
- Contribute to product strategy and vision, develop roadmaps and drive product development from conceptualization to design, development, testing, implementation, and beyond for all digital products and internal business systems.
- Maintain the product and feature roadmap and spec out new initiatives (including writing requirements, user stories, and acceptance criteria for both consumer facing features and backend functionality).
- Work in conjunction with Engineering, Creative, Customer Experience, and Operations teams to continually create engaging and compelling user experiences while ensuring that feature launches are prioritized and implemented on schedule and within budget.
- Analyze user behavior across the entire site and develop hypotheses for A/B testing and optimizing browsing and shopping experience.
- Evaluate quantitative and qualitative data to inform product decision making.
- Develop a framework for how to measure the success of product improvements over time to ensure that roadmap execution is in line with the company’s strategic objectives.
- Balance user and business needs while remaining flexible in a fast-changing environment.
Who you are:
- You have a Bachelor’s Degree and 5+ years of digital product experience, including technical integrations, in an e-commerce environment. Prior startup experience highly preferred.
- You have a solid understanding of web development and likely are a former developer yourself.
- You possess an understanding of data architecture and UX design principles.
- An effective communicator with both technical and non-technical stakeholders, with the ability to proactively identify and escalate risks or issues to the appropriate stakeholders
- You have experience with tools and platforms such as Shopify, Netsuite, Github, etc.
- Familiar with the latest trends in digital design and e-commerce
- Intellectually curious and eager to understand how / why something works (or doesn’t) for a user
- Never satisfied with the status quo, always thinking "how can we do this better?"
- You have excellent project management skills; you are extremely organized and have stellar prioritization and time management skills
- HTML / CSS / Figma / Sketch / InVision / Zeplin / Adobe Creative Suite experience a plus
What you should expect:
- Competitive compensation commensurate with experience
- Benefits - Medical, Dental, Vision
- Flexible vacation policy
- Generous employee discount
Interested?
